Privacy Policy

1. Introduction FlowCRM values your privacy and is committed to protecting your personal and business data. This Privacy Policy explains how we collect, use, and safeguard information. 2. Information We Collect We may collect: Name Email address Business information Billing details Usage data WhatsApp interaction metadata We do NOT read private message content beyond necessary processing for service functionality. 3. How We Use Information We use collected data to: Provide CRM services Improve platform performance Send service notifications Process payments Ensure security compliance 4. Data Security FlowCRM implements: Secure cloud infrastructure SSL encryption Role-based access control Firewall protection Regular monitoring However, no online system is 100% secure. 5. Data Sharing We do NOT sell personal data. We may share data only with: Payment processors Cloud infrastructure providers Legal authorities (if required by law) 6. Data Retention Data is retained as long as necessary to: Provide services Comply with legal obligations Deleted accounts may have data permanently removed after a retention period. 7. Cookies & Tracking FlowCRM may use cookies to: Improve user experience Track session authentication Analyze platform usage Users may disable cookies in browser settings. 8. User Rights Users may request: Access to stored data Data correction Account deletion Requests can be sent to: support@flowcrm.lubbz.in 9. Policy Updates We may update this Privacy Policy. Continued use indicates acceptance. FlowCRM is committed to building a secure, scalable, and ethical WhatsApp CRM ecosystem for businesses worldwide. We prioritize: ✔ Transparency ✔ Compliance ✔ Security ✔ Responsible communication